Effective Date: July 18, 2026
Welcome to the official Shipping Policy of DEPORTES MORALES S.A. de C.V., the trusted operator of our e-commerce platform [www.deportesmorales.com]. As a team of fitness enthusiasts and engineers with over 6 years of experience crafting premium home fitness gear, we know that getting your compact, high-performance mini fitness tools delivered safely and on time is a key part of making home training easy and fun for every user. We have built a reliable global logistics network to serve our customers across 20+ countries, and this policy clearly outlines all shipping terms, delivery timelines, cost rules and support processes for all orders placed on our website. By completing a purchase on [www.deportesmorales.com], you acknowledge that you have fully read, understood, and agreed to all terms laid out in this shipping policy.
1. Order Processing Time
All orders placed on our platform will go through a strict verification and pre-shipping check process before being dispatched to ensure every unit of our mini fitness gear is fully functional and meets our premium quality standards:
- For orders submitted and fully confirmed before 3PM local Mexico time on business days, we will start the packaging and quality inspection process within 24 working hours.
- Orders placed after 3PM on business days, on weekends, or on official Mexican public holidays will be processed on the next following working day.
- We will send you an order confirmation email to your registered email address right after your payment is verified, and a separate pre-shipment notification once your order has passed our final quality check before being handed over to our logistics partner. If there are any unexpected stock shortages for the hot new workout tools you ordered, our support team will contact you via mmistyq@deportesmorales.com or phone at +52 55 5646 6953 within 2 business days to confirm your preferred alternative options, including equivalent product exchanges or waiting for the next restock batch.
2. Shipping Regions & Estimated Delivery Timelines
As a trusted supplier serving 20+ countries, we offer tiered shipping services to cover customers across the world, with clear estimated delivery windows for different regions:
- Domestic Mexico Orders: Standard shipping service covers all cities within Mexico, with an estimated delivery time of 3 to 7 business days after dispatch. For customers located in Ciudad de México and surrounding metropolitan areas, our expedited shipping option can deliver your order within 1 to 3 business days.
- North America (United States, Canada): Standard international shipping takes 7 to 12 business days after dispatch, while our premium expedited international shipping service can cut the delivery time to 3 to 5 business days.
- European Union, Southeast Asia, Australia & New Zealand: Standard international shipping has an estimated delivery window of 10 to 18 business days after dispatch, depending on local customs clearance speed.
- Other eligible regions not listed above: Our support team will provide you a customized estimated delivery timeline after you submit your order, based on your exact shipping address.
Please note that all estimated delivery timelines are calculated excluding unexpected delays caused by extreme weather conditions, local customs clearance procedures, public health emergencies, or regional logistics disruptions that are outside our reasonable control. If any of these situations occur, our team will proactively send you regular updates about your order status until your mini fitness gear arrives at your doorstep.
3. Shipping Fees
We design our shipping pricing structure to be transparent and cost-effective for all our users:
- For all domestic orders within Mexico over 800 MXN, we offer completely free standard shipping. Domestic orders under 800 MXN will be charged a flat standard shipping fee of 99 MXN. Expedited domestic shipping for all eligible addresses in Mexico costs a flat 199 MXN, regardless of your order value.
- For international orders to the United States and Canada, all orders over 2,000 MXN qualify for free standard international shipping. Orders under that threshold will be charged a standard shipping fee of 299 MXN.
- For international orders to European Union, Southeast Asia, Australia and New Zealand, free standard shipping is available for all orders over 3,500 MXN, and a flat standard shipping fee of 499 MXN applies for orders that do not meet the free shipping threshold.
- Any additional customs duties, import taxes, or local clearance fees charged by the destination country’s government are the sole responsibility of the customer. We highly recommend customers check the local import policies for fitness equipment in your region before placing an order to avoid unexpected extra costs.
4. Order Tracking & Delivery Issues
Once your order is dispatched from our warehouse based at Calzada Ermita Iztapalapa No. 1378, Barrio San Pablo, Iztapalapa, Ciudad de México, México, we will send you a dedicated tracking number via email, which you can use to check the real-time location and delivery status of your parcel on our [www.deportesmorales.com] order page, or directly on the official website of our designated logistics partner.
If your tracking information shows your package has been marked as successfully delivered but you have not received the parcel, please contact our support team within 7 calendar days immediately. We will work with the logistics provider to launch a full investigation, and if the parcel is confirmed to be lost during transit, we will arrange a full re-shipment of your ordered mini fitness gear for free, with no extra cost charged to you.
If you find the outer packaging of your parcel is severely damaged when it arrives, please take clear photos before you sign for the delivery, and send the proof to our team within 48 hours. We will help you process a damage claim with the logistics provider, and arrange a replacement for any damaged products inside the package.
If you have any questions about your order shipping status, fees, or delivery arrangements at any time, you can reach out to our support team via email at mmistyq@deportesmorales.com, phone at +52 55 5646 6953, or visit the contact page on [www.deportesmorales.com] for 7/24 online chat support. Our team will respond to your inquiry and resolve any issues as soon as possible, to make sure your new compact full-pump fitness tools reach you in perfect condition, so you can start your home training journey smoothly.