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Refund and Returns Policy

Effective Date: July 18, 2026

Welcome to the Refund and Returns Policy of DEPORTES MORALES S.A. de C.V., the operator of our official e-commerce platform [www.deportesmorales.com]. As a team of fitness enthusiasts and engineers with over 6 years of experience crafting premium home fitness gear, we design all our compact, full-pump mini fitness tools to deliver reliable, professional-grade performance for every home workout. We prioritize full customer satisfaction and fair, transparent transaction rules for all users across the 20+ countries we serve. This policy clearly outlines the terms, processes, and eligibility rules for product returns and exchanges, with explicit emphasis on our strict no standalone full or partial only-refund rule. By completing a purchase on our website, you acknowledge that you have fully read, understood, and agreed to all terms laid out in this policy.

Core Policy Principle: No Standalone Only-Refund Requests Allowed

To ensure fairness for all customers, maintain sustainable operations to keep our high-quality mini fitness gear accessible and affordable for every household, and avoid unnecessary resource waste, ‌we do not accept any requests for only refund where you keep the purchased product with no intention to return it to us‌. This rule applies to all scenarios, including but not limited to cases where you report product dissatisfaction, minor cosmetic defects, order mismatch, or claim partial performance issues that do not affect core usage. We will never process a full or partial refund for any user that retains possession of our products, with zero exceptions for non-eligible only-refund claims. All valid requests for compensation after you receive your order must follow our standard product return or exchange process to be considered for approval.

Eligibility for Return and Exchange

To qualify for our official return and exchange service, your request must meet all of the following criteria:

  1. Your request is submitted within 30 calendar days from the date you receive the ordered fitness gear.
  2. The product you return is in its original unused, undamaged condition, with all original packaging, user manuals, included accessories, and free bundled gifts we sent with your order fully intact and attached.
  3. The product has not been misused, modified, improperly stored, or damaged from accidents, improper use outside of the official product instructions, or unauthorized repairs by parties not designated by us.
  4. You provide valid proof of purchase and original order information, including your order number, order confirmation email, and photos showing the full condition of the product before you ship it back to us.

Eligible Scenarios for Return

We approve return requests for the following legitimate use cases:

  • The product arrives with severe manufacturing defects that prevent it from performing its core fitness function even when used strictly according to the official instructions.
  • The product you receive completely does not match the item you placed in your order, for example, if you ordered one of our top-rated resistance band sets but we shipped a yoga mat entirely different from your selection.
  • The product was damaged severely during transit that it cannot be used for its intended home training purpose, with the damage verified by clear delivery inspection photos.

Step-by-Step Return Process

To submit a valid return request, follow these clear steps to ensure your application is processed quickly and smoothly:

  1. ‌Contact Our Support Team First‌: Do not ship the product back before getting our official return authorization. Send your request with your order number, clear photos and short videos showing the specific condition of the product, and a short description of your issue to our dedicated support email mmistyq@deportesmorales.com. You can also reach our team via phone at +52 55 5646 6953‌ during our working hours for urgent requests.
  2. ‌Get Return Authorization‌: Our support team will review your submission within 3 business days, and send you a unique return authorization number plus the exact return shipping address, which is our main office at Calzada Ermita Iztapalapa No. 1378, Barrio San Pablo, Iztapalapa, Ciudad de México, México. Return packages sent without a valid authorization number will not be accepted by our warehouse.
  3. ‌Ship the Product Back‌: Pack the product securely to avoid transit damage, write the provided return authorization number clearly on the outside of the shipping parcel, and send the package to the assigned address. For eligible returns caused by our manufacturing errors or our order fulfillment mistakes, we will cover the return shipping cost for you. For non-defect eligible returns that fall under personal preference change, the customer will be responsible for covering the return shipping fee.
  4. ‌Product Inspection and Exchange‌: Once our warehouse team receives your returned product, we will complete a full quality inspection within 5 business days. After confirming the product meets our return eligibility requirements, we will process an exchange for a brand new identical working unit of your ordered fitness gear, or send you an equal value store credit that you can use to purchase any of our hot new workout tools on [www.deportesmorales.com]. Under no circumstances will we issue a cash only-refund while you keep the original product.

Exclusions to Return Eligibility

The following scenarios do not qualify for any return, exchange or compensation:

  • Products marked on the product page as final sale, clearance items, or custom-made personalized mini fitness tools that are produced uniquely for your order.
  • Products that show signs of obvious wear, tear, or damage caused by regular long-term use after you have put the gear into your home training routine.
  • Requests submitted more than 30 calendar days after the delivery date of your order.
  • Any and all only-refund requests that do not include returning the physical product back to our designated address.

If you have any questions about our Refund and Returns Policy, our customer support team is always happy to assist you via mmistyq@deportesmorales.com, our official [www.deportesmorales.com] contact page, or our phone line at +52 55 5646 6953‌. We are committed to delivering not only top-quality compact fitness gear that makes home training easy and fun, but also a fair, transparent shopping experience for every fitness enthusiast that shops with us.